SoundHound AI Unveils Next-Generation AI Platform for Restaurants, Enhancing Dynamic Drive-Thru with Omnichannel Ordering
Company’s AI-Powered Solutions Elevate Customer Experience and Maximize Revenue with Seamless Ordering Across Drive-Thru, Including Call-to-Order, Text-to-Order, Scan-to-Order, and In-Car Voice Ordering
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With a majority of quick-service restaurant (QSR) transactions occurring at the drive-thru, speed and accuracy are imperative. Slow service and order errors can reduce sales and damage customer loyalty. SoundHound’s Dynamic Drive-Thru delivers a solution with:
- Polaris™ Advanced Speech Recognition Model: SoundHound’s multimodal, multilingual foundation model, that delivers unmatched accuracy and automates drive-thrus to offload staff pressure and increase order throughput.
- Omnichannel AI-Powered Ordering: Extending AI-powered automation beyond the drive-thru to Call-to-Order, Text-to-Order, Scan-to-Order, In-Car Voice Ordering, and kiosks, delivering a unified, efficient, and seamless ordering experience across all channels.
- Fully Autonomous Voice Generative AI: SoundHound’s end-to-end voice AI sets the industry standard for accuracy, powered by proprietary technology that operates entirely without a human in the loop. Every order is processed with confidence, with backup support available when necessary for escalations.
- AI-Driven Upselling: Increases ticket sizes and maximizes revenue by offering upsells 100% of the time, far exceeding traditional ordering experiences where upselling happens just 42% of the time.
- Smart Lane Technology: Enables pre-ordering via call, text, or scan before customers reach the window, reducing wait times, increasing throughput, and optimizing revenue.
- Advanced Analytics & Insights: Provides real-time data and voice insights provide actionable data to optimize performance and improve customer interactions.
- Multilingual Support: Serves a diverse customer base with AI-driven language adaptability.
“AI in restaurants is no longer optional – it’s the new standard. The future is omnichannel, and our advanced platform gives restaurants the flexibility to integrate automation across every customer touchpoint,” said
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