SoundHound AI Launches Fully Automated Smart Answering Service That Lets Any Business Handle Customer Service Calls With Voice AI
Forthcoming self-service portal will enable businesses to go live in minutes with no hefty upfront costs or lengthy development cycles
- Uses SoundHound’s proprietary advanced voice technology with Generative AI to answer customer questions with business-specific responses
- Answers 100% of inbound calls, including multiple at once
- Cost effective end-to-end product with fast onboarding, saving merchants valuable time and money
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230810858630/en/
SoundHound Smart Answering answers 100% of inbound calls, including multiple at once (Graphic: Business Wire)
Smart Answering extends SoundHound’s popular customer service offering to enable businesses in any industry to set up a fully-automated, AI-driven call answering service within minutes at a reasonable cost. Using Generative AI, the Smart Answering system seamlessly reads and integrates company website information in order to update its AI Knowledge Base. It then uses SoundHound’s advanced speech recognition and natural language understanding to give tailored, conversational responses to customer phone queries.
Thanks to SoundHound’s sophisticated conversational AI, Smart Answering is capable of dealing with queries just as well as – or even better than – an employee juggling multiple tasks. The service can also handle many calls at once, is available 24/7, and provides convenient SMS responses in addition to verbal answers.
SoundHound Smart Answering is designed to help businesses optimize human labor by relieving employees of the burden of answering calls so they can focus on more business-critical tasks. The service also helps businesses cater to the evolving preferences of consumers, who increasingly prefer customer service to be automated across channels.
Smart Answering currently handles an average of 500+ calls per month for businesses, and in most cases the service provides answers to more than one customer query. In the coming weeks,
“By implementing Smart Answering, our cashiers are able to focus on live customers without having issues with multitasking,” said Tadeh Ghazalian, Owner of the
Smart Answering intelligently matches inbound customer queries with answers from a company’s website, custom answers, or it responds with actions – like including sending a relevant link via SMS, taking a message, or transferring the call to another number where they can speak with a person.
“Businesses across the country are stretched. They’re finding it difficult to attract, train, and keep employees amid labor shortages, but they still have high standards when it comes to customer service,” said
Smart Answering In Action
- Do you charge extra for shampoo and blow dry?
Will you be open on Sunday at
- Can you send me a list of your products and services?
Opening up its AI-driven customer service solutions to businesses across industries,
Building on nearly two decades of experience in conversational AI development,
To learn more about Smart Answering, visit the