SoundHound AI Announces New Employee Assist Voice AI Product for Restaurants
SoundHound’s Employee Assist uses advanced voice technology to coach in-store employees through actions and provide fast answers to critical questions
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Easily accessible via a headset or tablet, Employee Assist uses SoundHound’s voice AI with generative AI capabilities to learn instruction manuals, ingredient and allergen information, and more. (Graphic: Business Wire)
Employee Assist is a category-defining voice AI technology that enables restaurant employees from both the front and back-of-house to ask a custom-trained voice assistant critical questions – and get immediate responses – completely hands-free.
Easily accessible via a headset or tablet, this groundbreaking product uses SoundHound’s voice AI with generative AI capabilities to learn and understand instruction manuals, ingredient and allergen information, and more. It then relays this knowledge directly to employees via their headsets as part of a fluid two-way conversation, with the system able to answer any question (and follow-up questions). It’s like having an expert in the ear of every employee!
In a world of labor shortages and employee churn, this new automation tool helps restaurant workers access the information they need instantly – even if they’re new on the job.
Employee Assist requests may include:
- Information about food and drink items – including ingredients, allergens, and coaching on preparation
- Business FAQs – like opening hours, holiday closures, baby changing or disabled facilities
- Updates on the managers log and important daily tasks to be completed
Employee Assist helps restaurant operators reduce the natural friction that comes with inexperienced and multitasking employees trying to complete orders. Now they can be coached step-by-step by Employee Assist – avoiding the need to remove their gloves, consult a manual, or distract another employee.
The technology also understands natural human speech without employees having to modify the way they talk.
“Employee Assist offers a first class solution to support busy employees and remove any friction and confusion from the equation. It’s an AI-powered expert in their ear that delivers the right information every time,” said
Employee Assist is a first-of-its-kind technology that demonstrates how sophisticated AI can be deployed to provide support and assistance to staff on the ground in restaurant and hospitality settings. A recent